Privacy Policy

What we collect

• Email address: to sign you in to the app, match you to your plan, and send receipts and service messages.
• Plan details: your membership or Multi-Wash pass, its status, and your wash history (date, time, wash type).
• Licence plate number: so the gate system can recognize your vehicle and start your wash.
• Payment information: payments are handled by Stripe. We never see or store your full card number. We keep only what Stripe gives us to manage your plan (such as a customer ID, plan, and payment status).
• Basic technical data: such as sign-in sessions and error logs needed to keep the app working.

The app does not use advertising or tracking tools, and does not collect your precise location.

How we use it

• To run your membership or passes and open the gate for your vehicle
• To show your plan and wash history in the app
• To process payments and send receipts
• To contact you about your account or important service changes
• To keep the service secure and fix problems

We do not sell your personal information.

Who handles it for us

We use trusted service providers to operate the service: Supabase (database and sign-in), Stripe (payments), Resend (email), and Cloudflare (hosting and network security). They process data only to provide their service to us. Some of them store data outside Canada, including in the United States, where it may be subject to local laws.

Licence plate recognition

Our gate uses a camera to read licence plates and compare them with plans in our system. It is used only to open the gate for customers and to keep a record of washes. We do not share plate data with third parties, except where required by law.

How long we keep it

We keep your information while your account is active and as long as needed for accounting, tax, and legal requirements. When you delete your account, we remove your sign-in and personal details within 30 days, except records we must keep by law.

Your choices

• Access or correct your information: contact us at the email below.
• Delete your account: in the app, go to Profile and choose "Delete my account". We process requests within 30 days. Please cancel any active plan first.
• Withdraw consent to emails: use the unsubscribe link in any marketing email, or contact us.

Children

The app is intended for adults who hold a plan. It is not directed at children under 13, and we do not knowingly collect their information.

Security

We use encrypted connections and access controls to protect your information. No system is perfectly secure, but we work to protect it.

Changes

If we change this policy, we will update the date above and, for significant changes, notify you in the app or by email.

Contact

Questions or requests:

• Email: portperryautospa@gmail.com
• Phone: 519-963-7527
• Erin Wash & Shine Car Wash, 2 Erin Park Drive, Erin, ON N0B 1T0